SHIPPING & RETURNS
Extended Christmas returns: Items purchased between November 11th and December 25th 2024 are eligible for return up until January 9th 2025.
| Delivery option | Cost | Order by |
|---|---|---|
| Standard delivery | £2.95 or FREE for orders over £75 | N/A |
| Next day delivery | £5 or FREE for orders over £250 | 1pm Mon-Fri |
Delivery times for our made to order pieces vary. These items will be shipped once ready and we will notify you via email once dispatched.
Standard delivery:
£2.95 or FREE on orders over £75
3-6 working days
Next day delivery:
£5 or FREE on orders over £250
Next working day
Order by 3pm, Monday to Friday
Delivery times for our made to order pieces vary. These items will be shipped once ready and we will notify you via email once dispatched.
| Delivery option | Orders under £500 | Orders from £500 |
|---|---|---|
| Europe | £15.00 | Free |
| North America | £20.00 | Free |
| Oceania | £30.00 | Free |
| Asia & Middle East | £25.00 | Free |
| Rest of the World | £35.00 | Free |
International shipping:
£7.95 or FREE on orders over £135
3-11 working days
VAT is not charged on orders outside of the UK and recipients are liable for payment of all relevant import duties, taxes and levies applied to the import of pieces purchased from us.
Delivery times for our made to order pieces vary. These items will be shipped once ready and we will notify you via email once dispatched.
Please note, postage is not refundable once your order has shipped.
To collect your order from one of our London stores in Islington or King's Cross, select "Collect in store" at checkout. We will contact you via email once your order is ready for collection.
If you have purchased a made to order item, we will get in touch via email once it is ready for collection.
We hope that you love your new Maya Magal jewellery but if you need to return it for any reason, we offer a 14 day FREE return period for UK orders.
- Please get in touch with us to start your free return.
- All returns must be made within 14 days of purchase for exchange or refund. Items must be returned unworn, undamaged and in perfect condition. Postage is not refundable once your order has shipped. Please note, returns for products purchased as part of our Private Sale must be made within 7 days.
- If the item was a gift, please provide the name or email of the person who made the purchase.
Please note:
- Products purchased from The Archive are not eligible to be returned or exchanged and are not protected by our usual two-year jewellery warranty, including free repairs.
- Products sold as part of a set must be returned together to be eligible for a refund/return
- We cannot accept returns on engraved, personalised or bespoke pieces, as they have been customised especially for you.
- Gift packaging is non-refundable.
We will offer a full refund or repair any jewellery pieces found to be faulty/defective. Please return the faulty item(s) to us following the return steps outlined above.
Made-to-order
Out of stock pieces in our collections can be made-to-order if the option is available on the product listing page. To start an exchange or refund on your made-to-order piece, please contact us.
Custom
We offer custom sizes on a selection of our rings. Custom size pieces are not eligible for refunds or exchanges.
Bespoke
Our bespoke pieces are created following a one-to-one consultation and personalised design process and as such, they are not eligible for refunds or exchanges.
